At Community Veterinary Clinic, we’re committed to providing you and your pet with a positive veterinary experience through mutual trust and collaboration. In order to build this trust, we ask for our team and our clients to adhere to the following:

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(1) Our staff will treat you with respect and be accepting of all people, no matter what background, religion, beliefs, etc.

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(2) We will not be rude, intimidate, harass, threaten, or be verbally abusive to any client.

 

(3) We recognize that your time is important. To the best of our ability, we will try to stay on schedule. If we are running behind, know that it is most likely due to an emergency or a very sick pet that needs additional attention. We will try to notify you, reschedule, or accommodate you with a drop-off appointment.

 

(4) If we cannot get you and your pet scheduled promptly for an acute problem and devote the appropriate staff to your pet’s needs, you may be referred to an emergency clinic. This is in your pet’s best interest, and we can still be involved in any necessary follow-through.

 

(5) Communication is paramount in developing a trusting Veterinary Client Patient Relationship (VCPR). We value your trust and treat every pet as if it was our own.​​

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We expect the same respect from our clients. We welcome the opportunity to meet new people and support our community. We truly love what we do. If we feel that the code of conduct has been violated, the VCPR will be terminated, and you may be asked to seek care elsewhere.